Returns & Refunds

Returns & Refunds Policy

At Knight Retail, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help. Please read our policy below for information on returns, exchanges, and refunds.

πŸ•’ 30-Day Return – Change of Mind

If you change your mind about your purchase, you have 30 days from the date of delivery to return the item for a refund.

Conditions:

  • The item must be unused, in its original packaging, and in a resalable condition.

  • Proof of purchase (e.g. order number or receipt) must be provided.

  • Return shipping costs are the responsibility of the customer, unless the return is due to a fault on our part.

⚠️ Damaged or Faulty Items – 60-Day Exchange

If you receive an item that is faulty, damaged, or incorrect, please contact us within 60 days of receiving your order. We will be happy to send a replacement at no extra cost.

Steps:

  1. Email us at [your email] with your order number, a description of the issue, and photos if possible.

  2. We will assess the issue and arrange a replacement or refund depending on the situation.

πŸ” How to Return an Item

  1. Contact our customer support team at [your email] to initiate a return.

  2. We will provide you with return instructions and the appropriate return address.

  3. Once we receive and inspect the returned item, we will process your refund or exchange.

πŸ’³ Refunds

  • Refunds will be processed to your original payment method within 5–10 business days after we receive the returned item.

  • You will receive a confirmation email once your refund has been issued.

❓ Questions?

If you have any questions about our returns and refunds policy, please contact us at

Back to blog